Privacy Policy
Last updated: October 28, 2026
Our Commitment to Privacy
At Kinbetween Consulting ("Kinbetween", "we", "our"), we understand that navigating the needs of an ageing parent or loved one often involves deeply personal conversations about health, family relationships, finances and care decisions.
We respect the trust you place in us and are committed to protecting the personal information you share.
This policy explains what information we collect, how we use it, when we may share it and the steps we take to protect it.
We handle personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.
1. Who Is Responsible for Your Information?
Kerry Stewart, Founder/CEO of Kinbetween Consulting, is responsible for overseeing our privacy practices.
For questions about privacy or requests relating to your personal information, contact:
Kinbetween Consulting
Email: kerry@kinbetween.com
Telephone: 647-787-2638
2. What Information Do We Collect?
When you contact us through our website, by telephone or by email, we may collect:
- Your name and contact information.
- Your preferred method of communication.
- Information you choose to provide about your circumstances.
- Information needed to arrange consultations or provide our services.
When you engage Kinbetween, we may also collect information relevant to understanding and navigating your situation, including health and care needs, living arrangements, family relationships, financial considerations and service preferences.
We collect only information reasonably necessary for the purposes explained to you.
Please avoid submitting detailed medical records, financial account information or other sensitive personal information through our general website contact form. We will discuss appropriate ways to exchange sensitive information when needed.
3. Information About Family Members and Other Individuals
Our work often involves circumstances affecting someone other than the person contacting us.
We respect the privacy, dignity and decision-making rights of every individual involved.
Where information relates to a parent, family member or another individual, we will take reasonable steps to establish the appropriate authority or consent before collecting, using, obtaining or disclosing sensitive information.
Engaging Kinbetween does not automatically authorize us to access another person's medical records, financial information or confidential care records.
4. How Do We Use Your Information?
We use personal information to:
- Respond to enquiries and arrange consultations.
- Understand your needs and provide agreed-upon services.
- Coordinate with care providers or other professionals when appropriately authorized.
- Maintain necessary business, financial and service records.
- Meet applicable legal and regulatory obligations.
- Improve our services using information that does not identify individual clients, where practicable.
We do not sell or rent personal information.
We will not add you to promotional mailing lists without the consent required by applicable law.
5. Confidentiality in Employer-Sponsored Programs
Kinbetween may provide services to employees through programs funded by their employers.
Participating employees receive the same commitment to privacy as individual clients.
We do not disclose an employee's personal family circumstances, health information, consultation details or recommendations to their employer without appropriate consent or another lawful basis.
Where agreed upon as part of an employer program, we may provide general, aggregated program information, such as overall participation levels, provided it does not reasonably identify individual employees or their family members.
6. When Do We Share Information?
We may share personal information:
- With healthcare providers, care organizations, legal professionals or other third parties when appropriately authorized.
- With service providers supporting our business operations, such as website hosting, email, scheduling or secure document storage, subject to appropriate confidentiality and privacy protections.
- When required or permitted by applicable law, including circumstances involving a serious threat to someone's health or safety.
We do not disclose personal information for unrelated marketing purposes.
7. Where Is Information Stored?
Kinbetween uses third-party technology providers for business communications, website operations and electronic record storage.
Depending on the services used, personal information may be processed or stored in Canada or other jurisdictions and may be subject to the laws of those jurisdictions.
We take reasonable steps to select service providers with appropriate privacy and security protections.
8. How Long Do We Keep Information?
We retain personal information only for as long as reasonably necessary to provide our services, manage our business and meet applicable legal obligations.
Information from enquiries that do not result in an engagement will generally be deleted within 12 months, unless a longer period is reasonably necessary or legally required.
Client records will be retained according to an established records retention schedule and securely deleted or anonymized when no longer required, subject to legal obligations.
9. How Do We Protect Information?
We use administrative, technical and organizational safeguards appropriate to the sensitivity of the information we handle.
These include controlling access to personal information, using appropriate account security measures and limiting the collection and sharing of sensitive information.
No electronic communication or storage system can be guaranteed completely secure.
If a privacy breach occurs, we will assess the risks and provide notifications to affected individuals and applicable authorities where required by law.
10. Website Cookies and Analytics
Our website may use essential cookies or similar technologies necessary for its operation.
If we introduce website analytics, advertising technologies or other tracking tools, we will update this policy and provide appropriate information and consent choices where required.
11. Your Privacy Rights
Subject to applicable law, you may request access to personal information we hold about you, request corrections or withdraw consent to certain uses of your information.
Withdrawal of consent may affect our ability to provide some services.
To make a request, contact kerry@kinbetween.com.
We will respond to access requests within the timelines required by applicable law, generally within 30 days under PIPEDA, subject to permitted extensions.
If you have concerns about our privacy practices, we encourage you to contact us first.
You may also contact the Office of the Privacy Commissioner of Canada.
12. Changes to This Policy
We may update this Privacy Policy as our services, business practices or legal obligations change.
The most current version will be available on our website, with the date of the latest revision displayed above.